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Engineering Technical Specialist - Dispenser Operations - Beachwood Job

Date: Feb 5, 2018

Location: Beachwood, OH, US

Company: BASF

Engineering Technical Specialist - Dispenser Operations - Beachwood-1800775

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

The Admixture Systems North American business of BASF's Construction Chemicals division is a leading provider of innovative admixtures for specialty concrete used in the ready mix, precast, manufactured concrete products, underground construction, and paving markets throughout the North American region.

The Technical Specialist position exists to support field service activities as related to Admixture dispenser equipment. Support will be realized through extensive work with key vendors as well as direct interaction with Dispenser Service Technicians and Field Sales. Strong support of the field sales organization is critical to maintaining and growing market share of BASF in the Admixture industry.

Engineering Technical Specialist – Dispenser Operations (1800775) – Beachwood, OH

Formula for Success: You Will…
- Provide support to Dispenser Service Technicians (DST’s), assisting with technical, order, and general inquires.
- Help develop and implement the field services program for effectively managing service personnel and inventory management.
- Lead small projects related to development and support of dispenser equipment and procedures.
- Create, maintain, and update all technical and dispenser service documents to ensure proper documentation is available to support field service activities and notify of new maintenance procedures.
- Work with vendor partners to ensure dispenser parts and equipment are available and to resolve equipment specific problems.
- Investigate and determine root cause of all dispenser related claims and non-conformances.
- Assist with equipment development and testing new dispenser equipment.
- Support safety initiatives and responsibilities across the organization are clearly defined and include an expectation to raise, and authority to respond to process safety concerns. Senior leaders are held accountable for process safety performance. Employees understand the importance of process safety as it applies to their jobs and are responsible for following and contributing to the work processes to achieve improvement in company process safety performance.
- Assure standards of safety, environmental, team and individual performance are met in a high-performance team-based organization.
- Other duties as assigned
- Overnight travel of up to 25% may be required to support the field with problem resolution or new equipment development

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look for in You…
- Bachelor’s degree in a technical field (Chemical Engineering, Electrical Engineering, Systems Engineering, Chemistry preferred) Or Associate’s degree in a technical field with 3 years of related work experience in a technical or service environment
- Demonstrated critical thinking / troubleshooting / prioritization skills
- Knowledge of design/maintenance of fluid dispensing systems and/or dispenser control systems preferred.
- Project Management
- Demonstrated presentation and technical writing skills
- Demonstrated proficiency of Microsoft Office products (Word, Excel, PowerPoint, Access)
- Excellent written and verbal communication skills
- Field service / support experience preferred
- Experience working in with databases and SAP preferred
- Basic knowledge of ISO and EHS guidelines desired

Primary Location: US-OH-Beachwood
Function: ENGI - Engineering & Technical Service
Job Type: Standard
Shift: Day Job
Organization: N-EBN-Construction Chemicals North America

Nearest Major Market: Cleveland

Job Segment: Operations Manager, Construction, ERP, Engineer, Operations, Engineering, Technology