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Bilingual Customer Care Specialist - 6 Month Contract Job

Date: Feb 8, 2018

Location: Brampton, ON, CA

Company: BASF

Bilingual Customer Care Specialist - 6 Month Contract-1800496

You can be part of an inclusive team of diverse talent and character. In this diversity lies our greatest strength.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF Canada has been recognized as one of Canada’s Top 100 Employers for 2018, as well as one of Greater Toronto’s Top Employers for 2018.

Where the Chemistry Happens…

The Bilingual Customer Care Specialist (CCS) has both a customer centric and operational efficiency focus.

Formula for Success: You Will…
- Manage the order to cash process and not solely on order entry.
- Assist in managing customers’ inventory to ensure that they never run out of product.
- Act as a business partner in one or more of the following areas: e-commerce, Exports, Sales, Operations, Marketing, International, Manufacturing, Consignment, A/R reconciliation, or specific market segmentation.
- Collaborative partner by adding value through anticipating needs and proactively offering solutions. Ensure deliveries are on-time and efficient
- Other duties as required


Ingredients for Success: What We Look for in You…
- Bachelor degree with 2 years of related experience or a minimum of 4 years of customer care experience is required without a degree
- Excellent communicator - verbal and written in both French & English is required
- Strong knowledge of SAP is required
- Ability to set priorities with a sense of urgency and make decisions in a dynamic work environment
- Clear understanding of Supply Chain processes specifically in transportation & logistics and the Canadian geography
- Works well independently as well as in a team

We welcome and encourage applications from all persons. BASF has a robust policy of accommodating employees who are able to perform the essential duties of the job upon accommodation. In particular, applicants with disabilities are entitled to a recruitment process and accessible materials.

Primary Location: CA-ON-Brampton
Function: LOSC - Logistics, Supply Chain & Customer Service
Job Type: Temporary Work
Shift: Day Job
Organization: N-EBN-Construction Chemicals North America

Job Segment: ERP, Logistics, SAP, Supply, Customer Service, Technology, Operations