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Customer Service Specialist - Construction Systems - Minneapolis, MN Job

Date: Aug 3, 2017

Location: Shakopee, MN, US

Company: BASF

Customer Service Specialist - Construction Systems - Minneapolis, MN-1702558

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Description
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

With about 5,400 employees in more than 50 countries, BASF’s Construction Chemicals division is the leading supplier of chemical systems and formulations for customers from the construction industry.

This is where you come in.

BASF is hiring a Customer Service Specialist to work in at our office in Shakopee, MN (Minneapolis area).

Customer Service Specialist – Construction Systems (1702558) – Minneapolis, MN

Formula for Success: You Will…
- Handle customer inquiries including, but not limited to, those presented via phone and e-mail.
- Be primarily responsible for executing Order-to-Cash.
- Process domestic and international Order-to-Cash process and sub-processes.
- Determine how to prioritize responsibilities; balancing short- and medium-term objectives while successfully ensuring completion of routine job duties.
- Provide support to customers through broad knowledge of our products, policies, and procedures.
- Utilize decision making authority, dependent within a Terms of Reference, and independently.
- Work to build rapport with customers, internal functions, and external service providers to better understand what can be done to improve internal/external processes and procedures.
- Represent Customer Service on special projects as assigned by Customer Service Team Lead.
- Resolve many, sometimes conflicting, issues in a professional, confident, and timely manner while performing routine tasks.
- Initiate necessary actions required to remove any obstacles that may impact BASF's ability to satisfy customer requirements.
- Manage Credits/Debits/Returns as assigned by Customer Service Team Lead to support the Customer Experience.
- Manage daily reports to identify and resolve issues in a timely manner.
- Utilize Non Conformance Management System for non-conformance tracking and to identify opportunities for corrective and preventative actions.
- Support BASF Corporation-Construction Systems Customer Service Team members and processes.
- Exhibit positive image of self and corporation, even in difficult and stressful situations.
- Perform other duties as assigned by Customer Service Management.
- Travel to customer sites and BASF sites as required.

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look for in You…
- Bachelor’s degree required; APICS and/or IATA/IMDG certification is a plus.
- Strong oral and written communication skills.
- Computer literate with a working knowledge of word processing, spreadsheet, database and presentation software; experience with SAP or other ERP system is preferable.
- Customer Service or Supply Chain-related experience is a plus.
- Ability to read, write and speak a foreign language (Spanish preferred).
- Excellent interpersonal, presentation, business acumen, planning, problem-solving, and decision-making skills.

Primary Location: US-MN-Shakopee
Function: ADSU - Admin. & Office Support
Job Type: Standard
Shift: Day Job
Organization: N-EBN-Construction Chemicals North America


Nearest Major Market: Minneapolis

Job Segment: Construction, ERP, SAP, Supply, Customer Service, Engineering, Technology, Operations