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Customer Service Specialist Job

Date: May 3, 2018

Location: Shakopee, MN, US

Company: BASF

Customer Service Specialist-1802274

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!

Customer Service Specialist (1802274)

Where the Chemistry Happens

With about 5,400 employees in more than 50 countries, BASF’s Construction Chemicals division is the leading supplier of chemical systems and formulations for customers from the construction industry.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Formula for Success
- Managing customer inquiries about products and services.
- Your strong business acumen will be a valued asset as you leverage your problem-solving and analytical skills to understand customer needs and successfully resolve issues.
- Successfully engaging inside and outside the business, you will serve as a liaison between customers and various BASF functions to maintain and develop relationships.
- As a role model, you will provide project leadership across hubs, business units, and global projects by establishing clear key deliverables, meeting deadlines, action item resolution, information-sharing with stakeholders, decision-making, collaboration, and final presentations.
- Leading and executing Order-to-Cash process and sub-processes.
- Determine how to prioritize responsibilities; balancing short- and medium-term objectives while successfully ensuring completion of routine job duties
- Provide support to customers through broad knowledge of our products, policies, and procedures.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Primary Location: US-MN-Shakopee
Function: SALE - Sales
Job Type: Standard
Shift: Day Job
Organization: N-EBN-Construction Chemicals North America


Nearest Major Market: Minneapolis

Job Segment: Outside Sales, Construction, Customer Service, Sales, Engineering